Terms & Conditions
It is expressly forbidden to give false data and/or use another person’s identity in the registration process of which is instrumental to the execution of the sales agreement and to related communications. The name and the e-mail address given by the user must be real and all the data must be true and updated.
In case of orders placed through the website www.piedmontdelights.com, it is mandatory to read and accept the Terms & Conditions before any purchase order is sent. The acceptance will be done through the marking of the related space on the website. If acceptance is not given, the order cannot be placed and processed.
The delivery of the goods ordered directly through Piedmont Delights, will be delivered by express delivery, operated in collaboration with the best national and international couriers. Delivery times will depend on the country of delivery. In case of orders placed in Italy, the delivery will probably be within 3/4 days after receipt of the order. In case of orders placed in Europe, the delivery will probably be within 3/4 days. In case of delivery delays due to causes of force majeure and/or fortuitous events, the customer service of Piedmontdelights.com will promptly inform the customer.
In Italy for orders less of €69,00, the fixed rate is € 4,90. The delivery will be free of charge for orders over €69,00.
In Europe for orders less of €129,00, the fixed rate is € 9,90. The delivery will be free of charge for orders over €129,00.
TERMS OF PAYMENT
Accepted payment methods for direct orders are credit card, PayPal and bank transfer.
If you choose bank transfer, the order will be processed only when the payment is displayed on the bank account.
In case you receive the package damaged, please make sure the products inside are not.
In case they are (broken bottles, food boxes open), please take a picture of the products and send it to email@example.com, we will evaluate the problem and if the damages have been caused by us (or the couriers), we will find the best solution together.
In case there’s a product missing in the order you received, or it’s broken or expired, please notify us within 7 days from the date of receipt of the order. In case of failure to notify, complaints will not be accepted after the specified period.
TRACEABILITY OF SOLD PRODUCTS
All the products managed by Piedmont Delights and especially the normative regulated products, full traceability of the products is guaranteed.
We ship food in thermal bags, which together with dry ice, will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Since cold cuts and other products are aged, they do not need to be put in vacuum-sealed bags but they will be put in thermal bags for added security.
The thermal bags will then be put in cardboard boxes and then sealed.
In case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
The pictures of the products and the information included in the data sheets correspond to the true characteristics of the products, as indicated by the producer or the supplier to the seller. It is understood that any discrepancies between what is published on the website www.piedmontdelights.com and the reality of the products will not be attributable to Piedmont Delights. Piedmont Delights (and BEVA SRL) will not be responsible for the reliability of the information given by the Producer or by the Supplier. The pictures that illustrate the products and the data sheets will not be part of the contractual framework and in no case will be considered under the responsibility of Piedmont Delights (or BEVA SRL). The data sheets and the pictures of the products given by the Producers and the Suppliers to Piedmont Delights (or BEVA SRL) that disclaims any liability regarding their contents and the actual correspondence with the products. The products will not be given as free samples. The Buyer will be responsible for the choice of the ordered products. The information that are given on this website or through it, has a general informative aim and cannot be considered as a specific consultancy. Decisions taken on the basis of this information are to be accepted by the buyer in full autonomy and awareness and also at total risk of the customer. No rights shall be inferred from the information included on this website. Piedmont Delights gives accurate, complete and updated information, but it will not be liable for the information obtained on the website www.piedmontdelights.com as the former was provided by third parties.
The invoice will be issued as soon as the order is fulfilled. Piedmont Delights (and BEVA SRL) will issue an invoice with the amount of the placed order. With the acceptance of the general sales conditions, the Client agrees and authorizes the processing and communication of the related data.
The payments by credit card or by other electronic systems, will be done through a secure payment connection in partnership with Visa, MasterCard and PayPal service. In case of payment with credit card, the financial information will not be shared with BEVA SRL who shall not be liable of any fraudulent use of the card in question. For any additional information please visit www.visa.com, www.mastercard.com, www.paypal.com.
PROBLEMS WITH USING THIS SITE
The Customer has to provide the suitable equipment and software for Internet connection in full autonomy. BEVA SRL shall not be liable in case that a section or the entire site of www.piedmontdelights.com is not accessible. BEVA SRL does not guarantee that the website www.piedmontdelights.com will operate without errors or interruptions. It is forbidden any manipulation of this site, of its contents and of the software that supports it, that could prevent the use of the website by other online users. BEVA SRL will not be liable for any damages, direct or indirect ones, arising from the access to this site and/or from the use of its contents. BEVA SRL reserves the right to modify the information given on the website www.piedmontdelights.com, including the details of this release, at any time and without notice. BEVA SRL will not be liable for the contents of external websites linked to the site of www.piedmontdelights.com.
The parties may withdraw from the sale of contract at any moment whatsoever in case of total or partial insolvency of the obligation incurred by the counterparty. The withdrawal must be given in writing by registered mail with acknowledgment of receipt. BEVA SRL reserves the right to refuse any following order(s) of the defaulting customer. In addition BEVA SRL reserves the right to take legal action to protect its rights.
BEVA SRL is not liable for the failures to perform the party’s obligations or delays in delivery, if such failures occur as a result of force majeure, natural disasters, war, government sanctions etc. In this case the affected party will be promptly inform of the event BEVA SRL. In the case of force majeure the parties are entitled to withdraw the contract or request the fulfilment of it within a period to be determined.
LIMITATION OF LIABILITY
BEVA SRL is not liable for any disservice deriving from force majeure that can prevent the total or partial fulfilment of the sale contract within the period of time previously agreed. BEVA SRL is not liable for damages, loss or additional costs resulted from the failure of the sales agreement in the cases written above such as damages, loss or additional costs resulted from the impossibility to use the items. BEVA SRL is not liable for any loss or damage resulting from delays or interruption of the electric commercial system, when this event depends on the malfunctioning of the telecommunication system and in any case do not depend on our behaviour. BEVA SRL is not liable for any delay or failure in the fulfilment of the order, when impediments are beyond our control. The description of the products on the website have a commercial purpose and do not imply any assurance or certification of the real effectiveness of the products. BEVA SRL does not guarantee the real validity and utility of the products displayed on the website and it is not liable for the non-occurrence of the effects reported in the descriptions and/or on the packaging. BEVA SRL is not liable for the damages derived from the inappropriate use of the products displayed on the website.
BEVA SRL reserves the right to interrupt the visibility of the site either partially or in its total and suspend the related functions in all the cases associated with the efficiency and security of the website. In these cases BEVA SRL, unless for extraordinary urgent reasons, will give a communication to the customers by any suitable means and as soon as possible.
JURISDICTION AND APPLICABLE LAW
The sales contract between BEVA SRL and the Customer will be completed in Italy and exclusively governed by the Italian Laws. Any controversy, claim or dispute arising between the parties in connection with the interpretation and fulfilment of this sales contract will be referred to the exclusive jurisdiction of the Juridical Courts of Novara.
ACCEPTANCE OF THE GENERAL SALES CONDITIONS
When placing an order in the provided manner, the Customer declares to have read all the data given during the sale process and to accept the General Conditions of Sale and Payment. Therefore, in accordance with the Article 1342 and 1342 c.c., the Customer declares to have read and to accept the General Sales Conditions above, in its total and, after second reading, declares to expressively accept all the points of the General Conditions.
Via A De Gasperi 17
28041 – Arona (No) – ITALY
Tel +39 3470938470,
Link for online disputes: http://ec.europa.eu/consumers/odr/