We ship to the following countries:
Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Great Britain, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland and Romania.
If you don’t see your country on the list above but you would like to order some of our products, please send us an email at email@example.com and we’ll arrange shipping.
Shipping cost for Italy is 6,90€ – free shipping for orders above 69€
Shipping cost for all other European countries is 9,99€ – free shipping for orders above 129€
After we receive the order (and the payment has been confirmed), we prepare the shipment in 24h and then we give it to all the major couriers for delivery, which will take 48/72h. We ship with SDA, DHL and GLS.
If you make an order during the weekend (as well as holidays) or on Thursdays, we will wait until the next working day to prepare the shipment for delivery.
If you pay with a bank transfer, your order will not be shipped until the funds have cleared in our account.
Please, when making the order, leave an address where you are certain to be at the time of delivery, otherwise, the shipment will be brought to a collection center.
How do we ship the products?
We ship wine, spirits and beers in cardboard boxes specially designed for bottles shipping. They are secure and used by all the major couriers worldwide.
We ship food in thermal bags, which together with dry ice, will keep the products fresh even after 72h. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Thermal bags are the industry standard for shipping food worldwide.
Thermal bags will then be put in cardboard boxes and then sealed.
In case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
We are not responsible for delays caused by couriers in case of major events (strikes, holidays, bad weather, shipping peaks). We are responsible to pack the goods securely.
In case you receive the package damaged, please make sure the products inside are not.
In case they are (broken bottles, food boxes open), please take a picture of the products and send it to firstname.lastname@example.org, we will evaluate the problem and if the damages have been caused by us (or the couriers), we will ship the same products again for free.
In case there’s a product missing in the order you received, or it’s broken or expired, please notify us within 7 days from the date of receipt of the order. In case of failure to notify, complaints will not be accepted after the specified period.
Mastercard, Visa and American Express
We strictly respect all security standards to ensure you can safely use your card.
All the protection you want
Pay easily and safely online with your email and password. You don’t need to type your credit card number or other personal datas. And you also have the full protection offered by PayPal on your purchase.
Pay directly to our bank details
If you feel more comfortable, you can pay directly with bank transfer. Once you select this payment method, we will provide you with our bank details to make your wire transfer.