Straight from our producers to you
Our mission it to bring to your home the traditional products from our region in the best possible way, only using the hightest quality materials for your shipments and all the love and passion for our work.
Below, you’ll find the shipping costs, the countries we ship to and how we prepare your orders.
Free shipping above 69€
Free shipping above 129€
DELIVERY ON APPOINTMENT*
3,90€ above 69€
Starting at 12,90€*
We ship to the following countries:
Italy, Austria, Switzerland, Belgium, Bulgaria, Czech Republic, Hungary, Monaco, Portugal, France, Germany, Luxembourg, Netherlands, Great Britain, Spain, Serbia, Croatia, Denmark, Finland, Greece, Ireland, Sweden, Slovakia, Poland and Romania.
If you don’t see your country on the list above but you would like to order some of our products, please send us an email at email@example.com and we’ll arrange shipping.
After we receive the order (and the payment has been confirmed), we prepare the shipment in 24h and then we give it to all the major couriers for delivery, which will take 48/72h. We ship with SDA, DHL, GLS and Milkman.
If you make an order during the weekend (as well as holidays) or on Thursdays, we will wait until the next working day to prepare the shipment for delivery.
If you pay with a bank transfer, your order will not be shipped until the funds have cleared in our account.
Please, when making the order, leave an address where you are certain to be at the time of delivery, otherwise, the shipment will be brought to a collection center.
We are not responsible for delays caused by couriers in case of major events (strikes, holidays, bad weather, shipping peaks). We are responsible to pack the goods securely.
Delivery on Appointment
We have partnered with MILKMAN to offer you the optional service of delivery on appointment. After selecting this new service, you will receive an SMS from the courier in which you can choose the time slot in which to receive the order, with a maximum width of 5 hours and a minimum of one hour.
* Delivery by appointment is based on the zip code. Therefore, based on your postcode, you will know if you can receive the delivery by appointment. Milkman is active in the biggest cities in Italy, however, you can check if the service is available in you area during checkout.
**In Italy only
We have partnered with STEF, the leading courier in refrigerated transport, to offer you a new and optional service to better store and transport your products during the hottest months. In fact, the products will be store and moved at a temperature of +4° C, thus guaranteeing a refrigerated journey from our warehouse to your home.
You can choose this new service (available in Italy only) in the cart or checkout page.
It is very different from the other express couriers we use in terms of costs and delivery time, however as a premium service, the quality is certainly exceptional.
12,90€ for Abruzzo, Campania, Emilia Romagna, Friuli Venezia Giulia, Lazio, Liguria, Lombardia, Marche, Molise, Piedmont, Puglia, Tuscany, Trentino Alto Adige, Umbria, Valle d’Aosta and Veneto.
16,90€ for Basilicata, Sicily, Sardegna and Calabria.
You can select this shipping method on the cart page or during the checkout.
…and yes, you can pay it with your shopping cards.
Unfortunately, as this is an optional and premium service, we won’t offer free shipping.
How do we ship the products?
We ship food in thermal bags, which together with dry ice, will keep the products fresh even after 72h. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
Thermal bags are the industry standard for shipping food worldwide.
Thermal bags will then be put in cardboard boxes and then sealed.
In case of large orders, more packages will be added to the same shipment – it will, of course, be counted as 1 shipment even though there are more packages.
We use inflatable plastic bags to protect the bottles during transport. They are efficent and provide an astounding protection.
In case you receive the package damaged, please make sure the products inside are not.
In case they are (broken bottles, food boxes open), please take a picture of the products and send it to firstname.lastname@example.org, we will evaluate the problem and if the damages have been caused by us (or the couriers), we will ship the same products again for free.
In case there’s a product missing in the order you received, or it’s broken or expired, please notify us within 7 days from the date of receipt of the order. In case of failure to notify, complaints will not be accepted after the specified period.
Mastercard, Visa and American Express
We strictly respect all security standards to ensure you can safely use your card.
All the protection you want
Pay easily and safely online with your email and password. You don’t need to type your credit card number or other personal datas. And you also have the full protection offered by PayPal on your purchase.
Pay directly to our bank details
If you feel more comfortable, you can pay directly with bank transfer. Once you select this payment method, we will provide you with our bank details to make your wire transfer.