In case you receive the package damaged, please make sure the products inside are not.
In case they are (broken bottles, food boxes open), please take a picture of the products and send it to firstname.lastname@example.org, we will evaluate the problem and if the damages have been caused by us (or the couriers) and we will agree together on the optimal solution.
In case there’s a product missing in the order you received, or it’s broken or expired, please notify us within 7 days from the date of receipt of the order. In case of failure to notify, complaints will not be accepted after the specified period.
For more information, please check out our Help Centre